Refund policy

Refunds & Returns — Physical Prints, Canvas & Framed Artwork

Change of mind. As each piece is produced to order, we are unable to offer returns or refunds for change of mind. Please choose carefully and reach out before purchasing if you have any questions about a work.

Damage in transit. If your order arrives damaged, we will replace it free of charge. Please notify us within 7 days of delivery at jo@stolenmomentsframed.com and include clear photos of the damage and packaging — these are required for the replacement to be processed.

Lost parcels. If your parcel is lost in transit, a replacement will be sent once the carrier confirms the loss.

Incorrect address. Orders shipped to an incorrectly supplied address are not eligible for a refund. We are happy to reship at the customer's cost.

Colour variation. Minor colour variations between what you see on screen and the finished print are a normal part of fine art reproduction and are not considered a fault.

International orders. International customers are responsible for any duties and taxes applicable in their country.

Refunds & Cancellations — Photography Sessions

Deposit. A non-refundable deposit is required to secure your session.

Cancellations. If you cancel more than 7 days before your session, the deposit is retained. Cancellations within 7 days incur a fee of 50% of the session price. Cancellations within 48 hours incur the full session fee.

Rescheduling. One free reschedule is available with more than 72 hours' notice. Reschedules due to weather are always free.

No-shows. Failure to attend a session without notice is charged at the full session fee.

Files and editing. RAW files are never released. Artistic interpretation and editing style are not grounds for a refund.

Questions about any of the above? Contact jo@stolenmomentsframed.com before booking or purchasing.